ABOUT US & YOUR CRYSTAL FLIP- FLOPS
Lena James Trends Co., is a Fashion Accessory Company bringing products to on-line shoppers and reatial stores since 2003. We are recognized as one of the original designers of handcrafted Swarovski Crystal Flip-Flops. Our orginial designs and craftsmanship has been sold many times over to many happy customers who are proud owners of a sparkly pair of Crystal Flip Flops. Our customers enjoy a new way to dress up casual comfort by wearing our flip-flops. Once you wear your new Crystal Flip Flops you will never go back to "plain flip flops" again!
We aim to please by providing to our customers quality products and exceptional customer service. We only use genuine Havaianas and Cariris Flip Flops along with authentic Swarovski Crystals. We place each stone on your flip flops one by one to insure the design and shine! Each pair has 300-350 stones! If you are not completely satisfied with your pair of Crystal Flip Flops we will accept returns of UNWORN merchandise within 5 days of delivery. Customer is responsible for all shipping fees. (Custom orders are not returnable/exchangable) Please follow the instructions below under RETURNS.
All of our items are custom made when ordered. Please allow up to 2 weeks for your order to be delivered. If you need your items by a specific day please contact us to see if we can hlep you with expedited delivery service. Payment and Shipping Rates.
Due to overwhelming demad during the month of August please allow up to 3 weeks!
If you ordered the wrong size we will offer an exchange if available within 5 days of receipt. We require you to contact our customer service department to let us know that you would like to exchange your item(s). You are responsible for all new shipping charges including return charges. Exchange will only be made if product is unworn, with all labels and tags in place. NO exchange will be made if the item(s) is not returned exactly as it was shipped out.
If you are not completely satisfied with your order and exchange is not an option you must contact our customer service department within 5 days of receipt of item. Return will only be allowed if the product(s) is unworn, with all labels and tags in place. Item must be back in our possession within one week from the day the return authorization is issued. You will be responsible for shipping fees to return the item and will not be refunded original shipping. NO refunds will be made if the item is not returned exactly as it was shipped out.
No returns or Exchanges allowed.
Your Crystal Flip-Flops are custom made in the USA by hand. Each genuine Swarovski crystal is placed individually on your flip-flop. We custom-make the Crystal Flip-Flops using a non-toxic glue product so that our designers are not exposed to any harmful effects while making your pair.
The Crystal Flip-Flops are not meant for everyday wear! They are like wearing jewelry on your feet. They are for special occasion. Wearing them everyday will cause damage to the custom process and will decrease the longevity of your pair. You should be able to keep your flip-flops in good shape for up to two seasons if you follow the guidelines below:
The Crystal Flip-Flops are for special occasion wear.
The Crystal Flip-Flops should not be exposed to harsh conditions such as extreme heat, submerged in water or worn in sand or dirt.
Just liked beaded jewelry or clothing there is a possibility of loss. You may lose crystals based on wear. Store your flip-flops separately from your other shoes, like you would store jewelry.
Use mild cleaner on a cloth to gently clean and refresh your crystals.
We include extra crystals. If you need to reattach crystals please do not use super glue! We would suggest you use jewel craft glue or a craft glue called E6000. All other products may damage the crystals.
Please contact us if you have any major problems or concerns about your Crystal Flip-Flops. We will work with you to remedy any issues.
Questions? Send us an e-mail.
LENA JAMES TRENDS CO.
23233 N. PIMA RD.
SUITE 113, PMB 174
SCOTTSDALE, AZ 85255
Hours of Operation: Mon - Sat 10 a.m. - 3 p.m.PST
If we don't answer your call please leave a message and we will return your call as soon as possible. Please consider sending a detailed e-mail message as your e-mail may be answered sooner than your phone call! Thank you!